Shipping & Returns
Canada & the US
I offer $10 flat-rate shipping across Canada, and $12 shipping to the US (with the exchange rate, that’s basically free - zing!).
If you live in the greater Vancouver area, pickup from my studio near Commercial & Hastings is always free. I’m in-studio most Mondays and Fridays from 10-4 - please send me an e-mail and we can organize a time.
Please note that most of my work is lovingly made to order, and can take up to 10 business days to ship or be ready for pickup. Most of the time, the turnaround will be much quicker, but please be patient. You will receive an e-mail with a tracking number once your item has shipped, or an e-mail from me when your purchase is ready for pickup. In a rush? Let me know, and I’ll do my best to accommodate your timeline.
I’m working with a new carrier to offer $15 flat-rate international shipping! However, if you live in a country where I haven’t shipped before, please note that I may have to adjust your order for shipping depending on its location.
I am a one-woman business (the smallest a small business can be!) so I do not offer an automated returns process at this time. If you are unhappy with your purchase, you can ship it back to me and I will refund you less the initial shipping fee.
Still have questions? Just reach out!
hello (at) heathergunn (dot) net